Summary of the Systematic Review

Article Citation

Patient Satisfaction With Telehealth in Rural Settings: A Systematic Review

Harkey, L. C., Jung, S. M., et al. (2020).
International Journal of Telerehabilitation, 12(2), 53-64.
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Sponsoring Body

Not stated

Article Quality Ratings

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Indicators of Review Quality

  • Yes The review states a clearly focused question/aim.
  • Yes Criteria for inclusion of studies are provided.
  • Yes Search strategy described in sufficient detail for replication.
  • No Included studies are assessed for study quality.
  • N/A Quality assessments are reproducible.
  • Yes Characteristics of the included studies are provided.

Quality Rating Notes

Study Characteristics: Characteristics, including participant sample size, were only described for a subset of the included studies.

Article Details

Description

This is a systematic review of peer-reviewed, empirical articles investigating patient satisfaction of telehealth services in clients living in rural areas receiving occupational therapy, physical therapy, and/or speech-language treatment.

Questions/Aims Addressed

"The aim of this study was to complete a systematic review to evaluate patients’ reports of their satisfaction with telehealth for therapy compared to standard in-person therapy for patients living in rural areas" (p. 54).

Population

Clients in rural areas receiving occupational, physical, and/or speech-language services via telehealth

Intervention/Assessment

Telehealth services 

Number of Studies Included

4

Years Included

2009-2019


Conclusions from This Systematic Review

What are Conclusions?

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Service Delivery

Findings reported high client satisfaction with telehealth services—mainly utilizing videoconferencing—across allied health services, including speech-language services. Therefore, results indicated that telehealth services could be a viable service delivery model in rural settings. Although most participants in the included studies reported high satisfaction, a few participants expressed dissatisfaction due to poor technological quality or other program difficulties.

Keywords: Geographic Differences (e.g. Urban/Rural/Remote Areas), Technological Considerations

Go to Map

Service Delivery

Findings reported high client satisfaction with telehealth services—mainly utilizing videoconferencing—across allied health services, including speech-language services. Therefore, results indicated that telehealth services could be a viable service delivery model in rural settings. Although most participants in the included studies reported high satisfaction, a few participants expressed dissatisfaction due to poor technological quality or other program difficulties.

Keywords: Geographic Differences (e.g. Urban/Rural/Remote Areas), Technological Considerations

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